Widerrufsrecht

Thank you for shopping with Dryhsip.

We want every customer to be satisfied with their purchase. If you are not completely happy with your order, we're here to help.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, your item should:

  • Be returned within 30 days of delivery.
  • Be in its original condition.
  • Include all original accessories and packaging.
  • Include proof of purchase or your order number.

Before Returning an Item

Please do not return any item without contacting us first.

To ensure your return is processed correctly, please email our customer support team before sending any product back.

After reviewing your request, we will provide you with the appropriate return instructions.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days after delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item
  • Photos of the shipping package (if applicable)

Our team will review your request and provide the best available solution.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved:

  • Refunds are usually processed within 3–5 business days.
  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the funds to appear in your account.

Exchanges

If you would like a replacement item, please contact our customer support team before returning your original order.

We will assist you with the exchange process whenever possible.

Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged through misuse or improper handling.
  • Items returned without prior authorization.
  • Products missing major accessories or components.

Need Assistance?

If you have any questions about returns or refunds, please contact us.

Customer Support

Email: amzshijicheng@outlook.com

Business Hours

Monday – Friday

9:00 AM – 6:00 PM (GMT+8)

We normally respond within 24 business hours.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.